Shipping Policy :
Shipping and handling policy
We offer Free shipping in India. We work with the premier international courier companies like DHL, Fedex, and professional are capable of shipping to any country worldwide.
We use to send an email confirming the shipment of the order being placed, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.
Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites.
Our courier agents will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
No deliveries are made on Saturday and Sunday in all international countries with 5 day work culture.
Calculating Shipping Cost
Shipping cost is not included in each item's price. We have Fair & Transparent shipping rates.
International shipping and handling rates are based on the size of your order. Shipping rates are based on per Kg of the product. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
Also be aware that all shipments to any Hotels/Colleges/Schools/Hostels are placed at the customer's risk. If the school's warden does not accept your package or it is refused for any reason, HDPLTOOLS will under no circumstances issue a refund or credit to the customer's account, nor shall HDPLTOOLS attempt re-shipment of the same order.
Courier Company will try 2 times to deliver the parcel for international shipment after that customer will have to pick up the parcel from your relative courier office in your area and the charges will be be bared by customer. For further attempts by courier companies for delivery cost will also be barred by customer as rescheduling charges
HDPLTOOLS is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, customer will not suffer any loss. In-transit risk is all ours, but HDPLTOOLS will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
If a shipment is lost in transit, we wait for 15 working days and after confirmation from customer, then after we will reprocess / reship the order, but it will depend upon the product availability
Tracking Your Order
As soon as the product is dispatched, we will send you an email regarding the shipment of your order, when the product is handed over to the Courier.
Email will contain the tracking number and Courier Company’s website detail along with date of expecting delivery. You can also check the same order on our order status page link-(Provide trakinglink ) by login from your account.
Incorrect or incomplete address
Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not HDPLTOOLS. Please make sure your shipping address is correct.
All products are firstly polythene packed & taped with HDPLTOOLS tag. Then delivered to the courier service person.
For each products we have mentioned time to ship along with the product description. These are indicative & approx values only and products can be shipped earlier or later also on case to case basis depending on availability of product and other factors.
It is advisable to email us with the product codes to get more accurate time to ship estimate.
In some cases if customer have selected products from different shipping day’s category, the overall dispatch date will be applicable as per higher shipping days of their selected products.
What if any delays:
If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail and for the same no compensation will be given.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to give you Credit Note for unfulfilled part of the order.
Due to natural calamities like Snowfall, Flood, Earthquake, Tsunami etc... In such circumstances, we would not be able to deliver products on time.
VAT & customs duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis